Re4r Privacy Policy – User Data Protection
Re4r is committed to protecting the privacy and personal data of every user on our platform in Malaysia. This policy clearly explains how your information is collected, used, and safeguarded.
Effective Date: 1 January 2026 | Applicable to all re4r users
1. What information do we collect from you?
When you register and use the re4r platform, we collect several categories of information to ensure our services operate correctly and securely. The information collected is as follows:
Account & Identity Information
- Full name, email address, mobile number, and date of birth provided during registration.
- Identity verification documents such as a copy of your MyKad or passport, when required for account verification purposes.
- Username and password (stored in encrypted form).
Device & Browser Information
- IP address, browser type, operating system, and device model used to access re4r.
- Session time and duration, pages visited, and navigation patterns within the platform.
Payment Information
- Local bank account number (for withdrawal purposes) – stored with encryption and not shared with any third party.
- Transaction records in MYR (RM), including deposits and withdrawals.
- Details of the payment method used (FPX, Touch 'n Go) – we do not store debit or credit card numbers directly.
Usage Data
- Game records, bet amounts, wins and losses, for customer support and regulatory compliance purposes.
- Feedback or communications you submit to the re4r support team.
2. How Is Your Information Used?
Re4r uses the information collected solely for legitimate purposes directly related to providing platform services to users in Malaysia. Your information will not be sold to any third party for marketing purposes.
- Account management: Creating, verifying, and securely maintaining re4r user accounts.
- Transaction processing: Verifying deposits and processing withdrawals in RM accurately and securely.
- Security & fraud prevention: Detecting suspicious activity, preventing unauthorised access, and protecting user accounts.
- Customer support: Helping resolve queries, complaints, or technical issues reported by users.
- Legal compliance: Meeting Malaysian legal requirements, including compliance with anti-money laundering (AML) regulations.
- Platform improvements: Analysing usage data in aggregate (without identifying individuals) to improve the user experience.
- Service communications: Sending important notifications relating to your account, security, or changes to this Privacy Policy.
3. How Are Cookies and Tracking Technologies Used?
Re4r uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly. Cookies are small text files stored on your device when you visit our platform.
Required for core platform operations such as maintaining your login session and remembering language preferences. Cannot be disabled.
Helps us understand how users interact with the platform – frequently visited pages, session duration, and more – for improvement purposes.
You can manage or delete cookies through your browser settings. However, disabling certain cookies may affect the functionality of the re4r platform. For more information on managing cookies, please refer to your browser's documentation.
4. Data retention, security & information sharing
Data Security
Re4r applies industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. The security measures we have in place include:
- SSL/TLS encryption for all data transmitted between your device and re4r's servers.
- Passwords are stored using an irreversible hashing method.
- Continuous monitoring to detect any suspicious activity.
- Internal access to user data is restricted to staff who require it on a need-to-know basis.
Third-Party Sharing
Re4r does not sell, rent, or disclose users' personal data to third parties for marketing purposes. Information may only be shared in the following limited circumstances:
- Payment provider: Transaction details required to process deposits and withdrawals in RM via FPX or Touch 'n Go.
- Legal requirement: When required by Malaysian law or a valid court order.
- Fraud prevention: To the relevant authorities where there are reasonable grounds to suspect illegal activity.
Data Retention Period
Your personal data is retained for as long as your account remains active or as long as necessary to fulfil the purposes stated in this Policy. Financial transaction data is retained in accordance with applicable Malaysian legal requirements.
5. Your Rights as a re4r User
As a re4r platform user in Malaysia, you have certain rights regarding your personal data. re4r respects these rights and will handle every request with due seriousness:
You have the right to request a copy of the personal data we hold about you at any time.
You may request corrections to any inaccurate or incomplete information in your account.
You may request the deletion of your personal data, subject to any applicable legal retention requirements.
To exercise any of these rights, please submit a request to our team via email at [email protected]. We will process your request within a reasonable timeframe and keep you informed of the outcome.
6. Amendments to This Policy and How to Contact Us
Changes to the Privacy Policy
Re4r reserves the right to update or modify this Privacy Policy at any time. Users will be notified of any material changes via in-platform notifications or email before the changes take effect. The latest version of the Privacy Policy will always be available on this page, along with the most recent effective date.
Your continued use of the re4r platform after any changes take effect will be considered your acceptance of the updated Privacy Policy. We therefore encourage you to review this page from time to time.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by re4r, please contact us at:
- Email: [email protected]
- Section FAQ us for general guidance on privacy and account security
We aim to respond to all privacy-related enquiries within a reasonable timeframe. re4r is committed to ensuring your personal data is always handled with respect and responsibility.
To learn more about how re4r protects its users, visit our Responsible Gaming page or FAQ. Ready to get started? Register your account today.